Refund policy

Refunds and Cancellations

You are able to cancel your order at any time. Please let us know by contacting us at info@justbekind.co.uk  and the order will be cancelled. We offer a full refund or replacement if you are not entirely happy with the product or if it arrives damaged in anyway.

PLEASE NOTIFY US STRAIGHT AWAY IF THE FOOD APPEARS CLUMPED OR HAS AN UNUSUAL SMELL OR CONSISTENCY AS VERY OCCASIONALLY, DAMP MAY ENTER A SEALED BAG.

We are all about health and we would send out a fresh bag straight away and recommend that if you have any suspicions at all about a particular food, that you do NOT feed it to your pet, but contact us straight away as we will request the contents of the bag be sent for analysis.

Some pet food tins and trays are made from thin metal, so we package them carefully for shipping. However the odd tin or tray can get a little dented during transit. In the majority of cases this is simply cosmetic damage and the contents are unaffected. If you see a dented tin or tray on delivery, just give it a quick once over and if you can’t see any leaks and the can is unpunctured – the food will be fine. If a can or tray has leaked or is punctured get in touch via email at info@justbekind.co.uk

If you have placed an order and it has been sent out and you have changed your mind, we can only issue a refund if it is returned to us at your own expense and arrives sealed and undamaged. Please let us know about any issues straight away by contacting us at info@justbekind.co.uk

If you are not sure if your dog will like the food, before placing a large order, please try our sample packs.

PAYPAL

If wanting to pay by PayPal, we do offer this in our Shopify store but only if payment is made on a laptop. The Shopify App on a mobile phone does not offer the PayPal payment button.

DELIVERY

We use DPD as our delivery service for the heavier parcels as they provide next day deliveries for orders placed Monday – just before 12pm Thursday for UK Mainland. Any orders placed 12pm Thursday – Sunday evening will only be sent on Monday to arrive Tuesday. Please note that this only applies to UK mainland. We do ship to other non-mainland areas of the UK, but do not offer a next day delivery service with DPD for these areas. We use DHL for Highland, Island and Northern Island orders and please expect 3 – 5 days delivery to these areas. Any small orders of supplement or sample packs are sent via 48 hour Royal Mail.

We respect and request any feedback both good and bad that allows us to improve upon our service for future orders and to support as many plant-based dog owners as possible.

For any further queries or concerns that you may have about any of our products or your delivery, then please contact Dr Arielle Griffiths  at info@justbekind.co.uk or phone 07526 361914 or write to us at Just be Kind Dog Food Ltd Saxby Road Melton Mowbray Leicestershire LE14 2SB

Thank you
Dr Arielle Griffiths MRCVS